Healthcare Insurance Customer Service Representative - Cognizant (Remote from Bali)

Join Cognizant, a global leader in technology and business solutions, as a Healthcare Insurance Customer Service Representative. In this role, you will serve as the first point of contact for clients in the healthcare insurance sector, delivering exceptional service and resolving their queries promptly. Based in Bali, you'll work remotely from the comfort of your home, helping to streamline customer interactions and improve satisfaction.

At Cognizant, we are committed to innovation and excellence. As a Healthcare Insurance Customer Service Representative, you'll work with cutting-edge tools like Salesforce and ServiceNow to manage customer inquiries efficiently. This role offers a unique opportunity to contribute to a dynamic, fast-paced environment while growing your skills in customer service and technology.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to clients in the healthcare insurance sector.
• Handle customer inquiries and complaints, ensuring timely and satisfactory resolutions.
• Use Salesforce and ServiceNow to manage customer interactions and track service requests.
• Collaborate with the team to improve customer satisfaction and service quality.
• Stay updated with industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills.
• Work remotely from Bali, maintaining a high level of productivity and professionalism.
• Adhere to company policies and procedures, ensuring compliance and data security.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the insurance or healthcare industry.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Basic understanding of Salesforce and ServiceNow.
• Ability to work independently and as part of a team.
• Problem-solving skills and a customer-centric approach.
• Valid Indonesian work permit or visa.
• Bachelor's degree in a related field is a plus.

🛠️ Keahlian

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