Customer Service Representative - BFI Finance Bolaang Mongondow Utara

Join BFI Finance Indonesia as a Customer Service Representative in our Bolaang Mongondow Utara branch and play a pivotal role in delivering exceptional service to our valued clients. In this dynamic position, you will collaborate closely with our sales team and other departments to ensure our customers receive the best possible support and solutions. This role is perfect for someone who thrives in a fast-paced environment and is passionate about building strong customer relationships.

We are looking for a dedicated and customer-focused professional to join our team in Bolaang Mongondow Utara. As a Customer Service Representative, you will be the first point of contact for our clients, providing them with the information and assistance they need. Your ability to communicate effectively and resolve issues promptly will be crucial in maintaining our high standards of customer satisfaction.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Answer customer inquiries and provide information about our products and services.
• Assist customers with loan applications, account management, and other banking services.
• Resolve customer complaints and issues in a timely and professional manner.
• Collaborate with the sales team to understand customer needs and provide tailored solutions.
• Maintain accurate and up-to-date customer records in our CRM system.
• Provide excellent customer service through various channels, including phone, email, and in-person.
• Stay informed about industry trends and regulations to provide accurate advice to customers.
• Contribute to team goals by participating in training and development programs.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 2 years of experience in customer service or a related field.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict resolution abilities.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in Indonesian and English is a plus.
• Valid ID and willingness to work in Bolaang Mongondow Utara.

🛠️ Keahlian

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