Branch Collection Staff

Join SHARP, a leading name in consumer electronics and retail, as a Branch Collection Staff in Jawa Barat. This is a fantastic opportunity for individuals who are eager to contribute to a dynamic team and grow within a globally recognized brand.

As a Branch Collection Staff at SHARP, you will be responsible for managing the collection of overdue payments from customers. Your primary goal will be to ensure that our customers fulfill their payment obligations promptly, maintaining the financial health of our branch. You will work closely with our sales and customer service teams to resolve any issues and maintain strong customer relationships.

SHARP is a global leader in consumer electronics, with a strong presence in Indonesia. We are committed to delivering high-quality products and exceptional customer service. By joining our team, you will have the opportunity to work in a fast-paced environment, with the chance to develop your skills and advance your career.

📋 Tanggung Jawab Pekerjaan

• Manage the collection of overdue payments from customers, ensuring timely resolution of payment issues.
• Communicate with customers to negotiate payment plans and resolve any disputes.
• Monitor and update customer accounts, ensuring accurate and up-to-date records.
• Generate and submit regular reports on collection activities and customer accounts.
• Collaborate with the sales and customer service teams to ensure a seamless customer experience.
• Follow up on outstanding payments and provide reminders to customers.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Provide excellent customer service, maintaining a high level of customer satisfaction.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a similar role, preferably in the retail or consumer electronics industry.
• Strong communication and negotiation skills, with the ability to build and maintain positive customer relationships.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in using Microsoft Office Suite, including Excel and Word.
• Familiarity with customer relationship management (CRM) software, such as Salesforce or HubSpot.
• Knowledge of Indonesian language and culture is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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